Your items will ship out within three business days of purchase. We determine the most efficient shipping carrier for your order. The carriers may be: U.S. Postal Service (USPS), United Parcel Service (UPS) or FedEx. Most items are shipped "signature required" and therefore will not be left at delivery unless someone signs for them. If you’re trying to estimate when a package will be delivered, please note the following: Credit card authorization and verification must be received prior to processing. Federal Express and UPS deliveries occur Monday through Friday, excluding holidays.
Returns & Refunds
If you need to return an item, it must be in resalable condition. Resalable Condition means that the product(s) is in exactly the same condition as it was when you received it.
It is the customer’s responsibility (customer pays) to ship the item back to Music Villa. Once we’ve received the item back and inspected it to verify it’s condition, the store will issue a refund on the sale minus original outbound shipping costs. All shipping costs are the responsibility of the customer.
If you feel the need to return an item, it must be in resalable condition. Resalable Condition means that the product(s) is in exactly the same condition as it was when you received it.
All returns must be pre-paid. Items must be shipped insured via FedEx, UPS, or USPS. In the event that the product is not in the same condition as you received it, you may be subject to a restocking fee.
Shipping and handling charges are non-refundable.
We appreciate all dissatisfaction to be reported within 36 hours after receiving. We always appreciate a phone call about your enjoyment (or displeasure) with your new musical instrument.
No returns past 14 days.